COVID-19 Mortgage Relief – Lender contact #s

In response to economic challenges relating to the COVID-19 pandemic, most lenders have launched programs to help ease the pressure of mortgage obligations for homeowners affected by income loss.

The specific flavour of relief may vary by lender, but generally speaking they include options to defer payments without affecting your credit score, and traditional fees waived. Contact your lender to confirm specific options that may be available to you.

For your convenience, below is a list of lender contact #s. Be prepared for extended wait times and please be patient with the agents who are working long hours to help those in need. 

For some, you can click on the lender name or alternative contact method to go directly to the lender’s COVID-19 info webpage.

Lender Contact info

LENDER Customer Service Alternative
ATB 1-800-332-8383
B2B  1-800-263-8349
BMO 1-877-895-3278
Bridgewater 1-866-243-4301
CIBC 1-800-465-2422 ONLINE
CMLS 1-888-995-2657 ONLINE
Equitable 1-888-334-3313 ONLINE
First National 1-888-488-0794 ONLINE
Haventree 1-855-272-0051
Home Trust 1-855-270-3630
HSBC 1-888-310-4722
ICICI 1-888-424-2422
Manulife 1-877-765-2265
Marathon 1-855-503-6060
MCAP 1-800-265-2624 ONLINE
Merix 1-877-637-4911 ONLINE
Optimum 1-866-441-3775 ONLINE
RBC 1-800-769-2511ONLINE
RFA 1-877-416-7873
RMG 1-866-809-5800 ONLINE
Scotia 1-800-472-6842
Servus 1-877-378-8728
Street Capital 1-877-776-6888
TD 1-866-222-3456

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