In response to economic challenges relating to the COVID-19 pandemic, most lenders have launched programs to help ease the pressure of mortgage obligations for homeowners affected by income loss.
The specific flavour of relief may vary by lender, but generally speaking they include options to defer payments without affecting your credit score, and traditional fees waived. Contact your lender to confirm specific options that may be available to you.
For your convenience, below is a list of lender contact #s. Be prepared for extended wait times and please be patient with the agents who are working long hours to help those in need.
For some, you can click on the lender name or alternative contact method to go directly to the lender’s COVID-19 info webpage.
Lender Contact info
| LENDER | Customer Service | Alternative |
| ATB | 1-800-332-8383 | |
| B2B | 1-800-263-8349 | |
| BMO | 1-877-895-3278 | |
| Bridgewater | 1-866-243-4301 | |
| CIBC | 1-800-465-2422 | ONLINE |
| CMLS | 1-888-995-2657 | ONLINE |
| Equitable | 1-888-334-3313 | ONLINE |
| First National | 1-888-488-0794 | ONLINE |
| Haventree | 1-855-272-0051 | |
| Home Trust | 1-855-270-3630 | |
| HSBC | 1-888-310-4722 | |
| ICICI | 1-888-424-2422 | |
| Manulife | 1-877-765-2265 | |
| Marathon | 1-855-503-6060 | |
| MCAP | 1-800-265-2624 | ONLINE |
| Merix | 1-877-637-4911 | ONLINE |
| Optimum | 1-866-441-3775 | ONLINE |
| RBC | 1-800-769-2511 | ONLINE |
| RFA | 1-877-416-7873 | |
| RMG | 1-866-809-5800 | ONLINE |
| Scotia | 1-800-472-6842 | |
| Servus | 1-877-378-8728 | |
| Street Capital | 1-877-776-6888 | |
| TD | 1-866-222-3456 |